3.3.1 Active Listening Techniques

• What is the core purpose of active listening?

  Concentrating on the speaker
• What three actions are important for focusing attention on the speaker?

  Eye contact, open posture, body language
• How do nonverbal cues like body language and eye contact enhance communication?

  Conveying confidence and trust
• Why is active listening crucial for effective communication and understanding?

  Deeper understanding, stronger relationships, avoid misunderstandings
• What is one key behavior in active listening that demonstrates you are engaged with the speaker?

  Paying attention to the speaker
• Steps to focus attention on the speaker

  1️⃣ Make eye contact

  2️⃣ Maintain an open posture

  3️⃣ Use appropriate body language
• What type of body language conveys that you are actively listening and understanding the speaker's message?

  Nodding
• Body language includes postures, gestures, and movements that communicate messages
• Match the verbal technique with its purpose:

  Paraphrasing ↔️ Ensures accurate understanding

  Clarifying questions ↔️ Resolves confusion
• Paraphrasing and clarifying questions are essential for building mutual understanding in active listening.


  True
• Paraphrasing and clarifying questions are essential for building mutual understanding between the speaker and listener.


  True
• Abbreviations, symbols, and acronyms are used in note-taking to capture information more efficiently
• Avoiding distractions is essential for active listening.


  True
• Paraphrasing involves restating the speaker's message in your own words to confirm understanding.

  True
• Active listening involves fully concentrating on and understanding what someone is saying, rather than just passively hearing the words
• Active listening enhances communication and strengthens relationships by ensuring clear understanding and mutual respect
• Verbal responses in active listening include paraphrasing to confirm understanding and clarifying questions to remove ambiguity
• Active listening requires avoiding distractions and staying engaged with the speaker.


  True
• Providing feedback to the speaker shows that you are listening
• Why is making eye contact important when listening to someone?

  Establishes a connection
• Avoiding eye contact is a characteristic of active listening.

  False
• What does maintaining eye contact indicate during a conversation?

  Sincerity and engagement
• What does paraphrasing involve in active listening?

  Restating the speaker's message
• Paraphrasing involves restating the speaker's message using different words
• Note-taking strategies are essential for effective active listening
• What is the primary goal of active listening?

  Understanding the speaker
• Why is active listening crucial for building stronger relationships?

  Demonstrates interest and care
• Clarifying questions are used to seek additional information and remove ambiguity
• Active listening is crucial for avoiding misunderstandings in communication.


  True
• Active listening helps ensure the speaker feels heard and valued.


  True
• Match the active listening technique with its example:

  Paraphrasing ↔️ So, the deadline is next Monday at 5 PM?

  Clarifying questions ↔️ Can you specify the current retention rate and the target?
• Active listening involves fully concentrating on and understanding what someone is saying
• Why is asking clarifying questions important in active listening?

  Ensure understanding
• Making eye contact is a characteristic of passive listening.

  False
• Maintaining an open posture demonstrates that you are attentive and interested
• How do nonverbal cues such as body language and eye contact influence communication?

  Convey confidence and build trust
• Proper body language and eye contact enhance confidence and trust in interactions.


  True
• Clarifying questions help resolve any confusion or gaps in your understanding
• What is the purpose of clarifying questions in active listening?

  Remove ambiguity
• Selective note-taking focuses on capturing every word the speaker says.

  False