Chapter 9

• What is the Behaviorally Anchored Rating Scale (BARS)?

  It is an appraisal technique with rating scales anchored on descriptive statements of employee behavior.
• How does the output-based method assess employee performance?

  It evaluates performance based on the outputs accomplished at work rather than character traits or behaviors.
• What do supporters of the output-based method claim?

  They claim it is unbiased and more motivating for employees.
• What does the production-based performance review technique focus on?

  It focuses on the production outputs of employees in outcomes-based functions.
• What is Management By Objectives (MBO)?

  MBO is a method where organizational objectives are conveyed to employees, who then decide how to achieve them.
• What are the reasons for using performance appraisals?

  • Measuring, correcting, and improving employee performance
  • Basis for employment decisions (promotions, terminations, etc.)
  • Administrative tool for HR roles
  • Development-oriented tool for feedback and goal setting
• Why is it important to have a performance appraisal method?

  It provides a mechanism for feedback and guidance to improve job performance.
• What is the Halo Effect in performance evaluation?

  It is when a supervisor gives an all-positive rating based on one or more positive traits, ignoring negative traits.
• What is the Horn Error in performance evaluation?

  It occurs when a supervisor gives a low rating based on a particular negative trait.
• What is Central Tendency in performance evaluation?

  It is the tendency to rate all employees as average to avoid conflict.
• What does Strictness/Leniency refer to in performance evaluations?

  It refers to the tendency of a supervisor to rate performance either too low or too high.
• What is Bias in performance evaluation?

  It is the likelihood of a supervisor negatively rating performance based on personal characteristics like age or sex.
• What is the purpose of the employee appraisal interview?

  • To assure a good working environment
  • To facilitate professional development
  • To discuss employee performance and development
• What is Peer Appraisal?

  It is an evaluation method where employees assess each other and submit forms to the supervisor.
• What is the 360-degree Assessment?

  It gathers feedback from peers, supervisors, and external sources like customers and suppliers.