6.6.3 Measuring employee engagement

• Employee engagement is defined as the emotional commitment an employee has towards their work and the organization
• Employee engagement improves productivity and performance.
• What does employee engagement help lower in an organization?

  Employee turnover
• Arrange the following key indicators of employee engagement in order of their impact on organizational success:

  1️⃣ Productivity and performance improve

  2️⃣ Employee turnover decreases

  3️⃣ Customer satisfaction is enhanced

  4️⃣ Innovation is fostered
• Employee surveys are used to assess employee attitudes, job satisfaction, and commitment
• 360-degree feedback gathers input from peers, managers, and subordinates.
• What is the purpose of employee focus groups in measuring engagement?

  Share experiences
• Match the employee engagement measurement method with its advantage:

  Employee Surveys ↔️ Quantifiable results

  360-Degree Feedback ↔️ Identifies strengths and weaknesses

  Employee Focus Groups ↔️ In-depth insights
• Surveys and questionnaires collect both quantitative and qualitative data
• Surveys and questionnaires provide broader coverage but less depth compared to focus groups.
• What is the primary role of performance metrics in organizations?

  Monitor progress
• Arrange the key roles of performance metrics in the correct order:

  1️⃣ Monitor progress toward goals

  2️⃣ Provide feedback for improvement

  3️⃣ Identify areas for development

  4️⃣ Assess performance for rewards

  5️⃣ Ensure alignment with objectives
• Performance metrics are used to assess the effectiveness and efficiency
• Order the roles of performance metrics:

  1️⃣ Monitor progress toward goals

  2️⃣ Provide feedback for improvement

  3️⃣ Identify areas for development

  4️⃣ Assess performance for rewards

  5️⃣ Ensure alignment with objectives
• The benefits of using performance metrics include better decision-making and increased employee engagement.
• When employees receive regular feedback, they understand their strengths, weaknesses, and contribution to goals
• Match the type of feedback with its description:

  Positive Feedback ↔️ Recognizes and celebrates accomplishments

  Constructive Feedback ↔️ Identifies areas for improvement

  360-Degree Feedback ↔️ Offers a comprehensive view from peers
• Descriptive analytics examines historical data to identify trends
• Predictive analytics forecasts future engagement levels based on historical data
• Organizations can enhance employee engagement by leveraging data-driven decisions from analytics.
• Continuous improvement aims for efficiency, quality, and customer satisfaction
• Order the stages of the Plan-Do-Check-Act (PDCA) cycle:

  1️⃣ Plan

  2️⃣ Do

  3️⃣ Check

  4️⃣ Act
• Kaizen focuses on small, incremental changes led by employees
• Six Sigma uses the DMAIC methodology to minimize defects and variation
• The benefits of continuous improvement include enhanced productivity and reduced costs.