6.14.2 Impact of culture on business performance

• What does organizational culture encompass?

  Beliefs, values, behaviors
• Organizational culture shapes the environment and influences how tasks are performed.
• Beliefs in organizational culture are ethical standards and priorities.

  False
• Match the element of organizational culture with its description:

  Beliefs ↔️ Guiding principles employees hold

  Values ↔️ Ethical standards and priorities

  Behaviors ↔️ Daily actions and norms
• What are the key components of organizational culture?

  Beliefs, values, behaviors
• Organizational culture influences task performance and interactions.
• There is only one type of organizational culture.

  False
• What does a clan culture emphasize?

  Collaboration and teamwork
• An adhocracy culture focuses on innovation and adaptability.
• Which type of organizational culture prioritizes competition and achievement?

  Market culture
• Hierarchy culture emphasizes collaboration and teamwork.

  False
• How does a strong organizational culture impact employee motivation?

  Increases engagement and commitment
• A strong organizational culture aligned with customer values leads to higher satisfaction and loyalty.
• What positively impacts employee motivation and productivity in an organization?

  Strong organizational culture
• Aligned values in a strong organizational culture lead to increased employee motivation
• Shared goals and efficient processes enhance productivity in a strong organizational culture.
• What is one benefit of a positive and supportive organizational culture?

  Reduced employee turnover
• Organizational culture is defined as shared beliefs, values, and behaviors
• Match the culture alignment with its impact on customer satisfaction and loyalty:

  High culture alignment ↔️ Increases satisfaction and fosters loyalty

  Low culture alignment ↔️ Decreases satisfaction and reduces loyalty
• What is more likely to result from a culture that prioritizes customer service?

  Satisfied and loyal customers
• Google's "20% time" policy has led to products like Gmail and AdSense.
• Mutual respect in organizational culture contributes to reduced misunderstandings
• Arrange the aspects of organizational culture in the order they influence top talent retention:

  1️⃣ Employer Branding

  2️⃣ Reputation

  3️⃣ Job Satisfaction

  4️⃣ Growth Opportunities
• What are the three key elements of organizational culture?

  Beliefs, values, behaviors
• Beliefs in organizational culture refer to the ethical standards and priorities of the company.

  False
• Match the element of organizational culture with its description:

  Beliefs ↔️ Guiding principles employees hold

  Values ↔️ Ethical standards and priorities

  Behaviors ↔️ Daily actions and norms
• Observable actions and norms in organizational culture are referred to as behaviors
• Organizational culture refers to the shared beliefs, values, and behaviors
• Beliefs in organizational culture refer to fundamental convictions employees hold about the company and its work.
• Values in organizational culture are ethical standards and priorities that guide decisions
• Behaviors in organizational culture are observable actions and norms employees exhibit.
• The components of organizational culture impact employee motivation, productivity, and overall performance
• Match the type of organizational culture with its description:

  Clan Culture ↔️ Emphasizes collaboration and teamwork

  Adhocracy Culture ↔️ Focuses on innovation and adaptability

  Market Culture ↔️ Prioritizes competition and achievement

  Hierarchy Culture ↔️ Emphasizes structure and control
• A clan culture emphasizes collaboration, teamwork, and a family-like atmosphere
• An adhocracy culture focuses on innovation and adaptability with a dynamic environment.
• A market culture prioritizes competition and achievement, creating a results-driven atmosphere
• A hierarchy culture emphasizes structure and control with a formal environment.
• A strong organizational culture is characterized by shared beliefs, values, and behaviors
• A strong organizational culture boosts employee motivation by creating a sense of belonging.
• A strong culture enhances employee productivity through clear performance expectations and a collaborative atmosphere