6.16.3 Managing team conflict

• What is team conflict defined as?

  Disagreement or opposition
• Communication breakdowns can lead to misunderstandings and frustration
• Role ambiguity arises from unclear individual responsibilities.
• What is a personality clash in team conflict?

  Differences in work styles
• Understanding the sources of team conflict is crucial for maintaining a productive team environment
• Task conflict can lead to improved decision-making and creative solutions
• What is a common outcome of relationship conflict?

  Reduced team cohesion
• Order the strategies for preventing team conflict:

  1️⃣ Proactive planning

  2️⃣ Role clarity

  3️⃣ Communication protocols
• Proactive planning involves anticipating potential conflict areas.
• What does role clarity aim to minimize within a team?

  Conflicting expectations
• Structured methods for information exchange are known as communication protocols
• Match the conflict resolution technique with its definition:

  Negotiation ↔️ Direct discussion to reach agreement

  Mediation ↔️ Neutral third party facilitates discussion

  Arbitration ↔️ Third party makes a binding decision
• Negotiation is a flexible and informal process controlled by the participants.
• What is the role of a mediator in resolving conflict?

  Guides to compromise
• Clearly defined roles and responsibilities in a team minimize duplication of effort and conflicting expectations
• Structured methods for information exchange in a team ensure clear, timely, and transparent communication
• Negotiation in conflict resolution is a formal process controlled by a third party.

  False
• In mediation, a neutral third party encourages empathy and guides the team to a compromise
• Arbitration results in a binding decision after hearing both sides of a conflict.
• Match the source of team conflict with its description:

  Resource scarcity ↔️ Limited availability of materials or time

  Role ambiguity ↔️ Lack of clarity about responsibilities

  Personality clashes ↔️ Differences in work styles or values
• Relationship conflict can reduce team cohesion and increase stress
• Proactive planning in conflict prevention involves anticipating potential conflict areas
• Communication protocols in conflict prevention ensure transparent and timely information exchange.
• A mediator in conflict resolution helps team members understand each other’s perspectives
• Mediation involves active listening and clarifying perspectives
• Continuous team conflict can decrease morale and increase turnover.
• Different perspectives during team conflict can enhance innovation
• Communication breakdowns occur when team members don't effectively exchange information
• Role ambiguity arises from a lack of clarity about individual responsibilities.
• What are the two common types of conflict within teams?

  Task and relationship
• Task conflict involves disagreements about the content and goals of the work
• Relationship conflict often involves personal friction and emotional tensions.
• What are three key strategies for preventing team conflict?

  Proactive planning, role clarity, communication protocols
• Role clarity minimizes duplication of effort and conflicting expectations
• Communication protocols ensure clear and timely information exchange.
• What are three key methods for resolving team conflict?

  Negotiation, mediation, arbitration
• Match the conflict resolution technique with its definition:

  Negotiation ↔️ Direct discussion to reach mutual agreement

  Mediation ↔️ Neutral third party facilitates discussion

  Arbitration ↔️ Third party makes binding decision
• A mediator helps clarify issues and encourages empathy during conflict resolution.
• What are three benefits of using a mediator in conflict resolution?

  Open communication, understanding perspectives, preserving relationships
• Team conflict can have both negative and positive effects on performance