6.17.1 Types of communication

• What does communication in organizations refer to?

  Exchange of information
• Oral communication provides immediate feedback but lacks a record
• Written communication creates a permanent record but may take time to receive feedback.
• What type of data is best conveyed using visual communication?

  Complex data
• Electronic communication is cost-effective but relies on technology
• Match the type of communication with its characteristics:

  Formal Communication ↔️ Structured, hierarchical, documented

  Informal Communication ↔️ Casual, network-based, undocumented
• Informal communication is often used to build relationships and resolve conflicts.
• Informal communication is the unofficial exchange of information among employees
• Why is effective communication important in organizations?

  Aligned goals
• Verbal conversations in oral communication provide immediate feedback
• Written communication offers a permanent record
• Visual communication can enhance engagement but may require explanation.
• Electronic communication is cost-effective but relies on technology
• Match the communication type with its characteristic:

  Oral ↔️ Immediate feedback

  Written ↔️ Permanent record

  Visual ↔️ Enhances engagement

  Electronic ↔️ Rapid transmission
• Formal communication uses established protocols and channels within an organization.
• Formal communication involves the official exchange of information
• A company policy update sent via email is an example of formal communication.
• Informal communication is casual and undocumented.
• Informal communication involves the unofficial exchange of information between employees.
• Verbal communication uses spoken words
• A disadvantage of verbal communication is the lack of a written record.
• Match the non-verbal element with its example:

  Body Language ↔️ Crossing arms signifies defensiveness

  Facial Expressions ↔️ Smiling indicates happiness

  Tone of Voice ↔️ Sarcasm conveyed through tone

  Gestures ↔️ Pointing during presentations
• Communication in organizations aligns employees towards common goals.
• Communication channels are the pathways through which information travels within an organization.
• Electronic communication can be cost-effective but may distract employees.
• Communication channels are the routes through which messages travel within an organization
• What are the advantages of oral communication channels?

  Immediate feedback, personal connection
• Written communication provides immediate feedback.

  False
• Visual communication uses charts, graphs, and diagrams to enhance engagement
• What is a disadvantage of electronic communication channels?

  Potential distractions
• Match the type of communication channel with its description:

  Oral ↔️ Verbal conversations, presentations, meetings

  Written ↔️ Letters, emails, memos, reports

  Visual ↔️ Charts, graphs, diagrams

  Electronic ↔️ Video conferences, instant messaging, social media
• Formal communication is highly structured
• Why is documentation important in formal communication?

  Provides a permanent record
• Arrange the following characteristics of formal communication in order:

  1️⃣ Highly structured

  2️⃣ Follows defined procedures

  3️⃣ Moves through official channels
• A casual conversation about project updates is an example of informal communication.
• What are the key features of informal communication?

  Casual, undocumented, network interactions
• Informal communication relies on network interactions.
• Informal communication adheres to strict protocols.

  False
• What is a disadvantage of verbal communication?

  No written record
• Verbal communication involves the exchange of information through spoken words